Managing email notifications for AWS Marketplace events
AWS Marketplace sends email notifications of updates to offers, agreements, subscriptions, products, security, billing and payments, and Private Marketplace. Independent software vendors (ISVs), AWS Marketplace Channel Partners, and customers can receive email notifications. For examples and details of email notifications sent for offer and agreement updates, refer to Supported email notifications.
AWS Marketplace sends email notifications to the email address associated with the root user of your AWS account. To update the email address associated with your AWS account, refer to Update the primary contact for your AWS account. You can also add custom email aliases for notifications and unsubscribe recipients from email notifications.
Sellers can optionally use AWS User Notifications (managed notifications) to view notifications in the console notification center and choose how to receive them: by email, in the AWS Console Mobile Application, or in Amazon Q Developer in chat applications such as Slack and Microsoft Teams. You can receive notifications by category: Product listings, Offers and agreements, Payments and disbursements, and Account management. After you enable managed notifications, you can choose which contacts and channels receive notifications for each category. By default, notifications go to your account's root email address. To notify additional recipients, add them manually. For more information, see AWS managed notifications in the AWS User Notifications User Guide.
Note
If you are missing AWS Marketplace emails, check your spam folder or adjust email settings. Email
notifications from AWS Marketplace are sent from no-reply@marketplace.aws. Providers such
as Google and Yahoo may filter these. For instructions, refer to Prevent valid emails from going to Spam (Google)
If you have enabled notifications on AWS User Notifications, you will receive emails
from partner-central@aws.com.
Supported email notifications
The following email notifications are supported for all products and pricing types, except for machine learning products.
Topics
Offers and Offer Sets
The following table shows the events for offers and offer sets. An offer is a set of terms for a buyer's use of a product. For more information, refer to Preparing a private offer for your AWS Marketplace product. Offer sets enable you to combine multiple private offers into a single-click purchase experience. For more information, refer to Preparing your multi-product solution.
Note
When an AWS Marketplace Channel Partner creates an offer set that includes an ISV's product(s), that ISV will not be notified.
| Event | Recipient | Title | Fields | |
|---|---|---|---|---|
|
Offer Published: offer created from a received selling authorization |
The proposer publishes an offer from a selling authorization that it received. |
Proposer |
Offer Published |
Customer company name, Customer AWS account ID, Product name, Product ID, Manufacturer name, Manufacturer AWS account ID, Offer name, Offer ID, Offer published date, Offer expiration date, Received selling authorization ID, Received selling authorization name, Issuer name, and Issuer AWS account ID |
|
Offer Published: manufacturer isn't the proposer |
Another seller publishes an offer from a selling authorization that the manufacturer issued. |
Manufacturer (if different from Proposer) |
Offer Published |
Customer company name, Customer AWS account ID, Product name, Product ID, Manufacturer name, Manufacturer AWS account ID, Offer name, Offer ID, Offer published date, Offer expiration date, Issued selling authorization ID, Issued selling authorization name, Recipient name, and Recipient AWS account ID |
|
OfferPubISVNotificationSCPO-1.0 |
Seller publishes an AWS Marketplace Channel Partner private offer. |
ISV or AWS Marketplace Channel Partner |
Private offer published |
Customer AWS Account IDs, Product Name, Product ID, Offer Name, Offer ID, Offer Published Date, Offer Expiration Date, Total Contract Value |
|
Reseller Opportunity Expired |
AWS Marketplace Channel Partner selling authorization expires. |
AWS Marketplace Channel Partner |
Offers: View expired selling authorization |
ISV, Product Name, Product ID |
|
Reseller Opportunity Revoked |
ISV revokes AWS Marketplace Channel Partner selling authorization. |
AWS Marketplace Channel Partner |
Offers: View deactivated selling authorization |
ISV, Product Name, Product ID |
|
Reseller Opportunity Created |
ISV creates a selling authorization or opportunity for the AWS Marketplace Channel Partner. |
AWS Marketplace Channel Partner |
Offers: Create private offer for new selling authorization |
ISV, Product Name, Product ID, Selling authorization duration |
|
Selling Authorization Published: issuer |
A seller publishes a selling authorization. |
Issuer of the selling authorization |
Selling Authorization Published |
Product name, Product ID, Manufacturer name, Manufacturer AWS account ID, Authorization ID, Authorization name, Authorization expiration date (if set), Recipient name, and Recipient AWS account ID |
|
Selling Authorization Published: recipient |
A seller publishes a selling authorization. |
Recipient of the selling authorization |
Selling Authorization Published |
Product name, Product ID, Manufacturer name, Manufacturer AWS account ID, Authorization ID, Authorization name, Authorization expiration date (if set), Issuer name, and Issuer AWS account ID |
|
Selling Authorization Published: downstream authorization |
The recipient of the ISV's selling authorization uses it to publish a selling authorization to another partner. |
Manufacturer |
Selling Authorization Published |
Product name, Product ID, Manufacturer name, Manufacturer AWS account ID, Published authorization ID, Published authorization name, Published authorization expiration date (if set), ID and name of the selling authorization issued by you, Recipient name, and Recipient AWS account ID |
|
Selling Authorization Restricted: issuer |
A selling authorization is restricted and can no longer be used to create selling authorizations or offers. |
Issuer of the selling authorization |
Selling Authorization Restricted |
Product name, Product ID, Manufacturer name, Manufacturer AWS account ID, Authorization ID, Authorization name, Recipient name, and Recipient AWS account ID |
|
Selling Authorization Restricted: recipient |
A selling authorization is restricted and can no longer be used to create selling authorizations or offers. |
Recipient of the selling authorization |
Selling Authorization Restricted |
Product name, Product ID, Manufacturer name, Manufacturer AWS account ID, Authorization ID, Authorization name, Issuer name, and Issuer AWS account ID |
|
Offer Set Published |
Seller publishes an offer set. |
ISV or AWS Marketplace Channel Partner |
Offer Set Published |
Offer set ID, Offer set name, Offer ID(s), Offer name(s) |
Agreements
You receive an email notification when a buyer accepts a public or private offer that you created or authorized. An agreement is created when an offer is accepted. Email notifications are also sent for agreement lifecycle events. These include agreement commencements, cancellations, replacements, and failures after buyer acceptance. The following table shows the emails that are sent for agreement events. Email notifications are currently available for select product types. Your specific product type may not have this feature yet.
| Event | Recipient | Title | Fields | |
|---|---|---|---|---|
|
Offer Accepted – private or public offer |
AWS Marketplace customer accepts a public or private offer. |
ISV |
Customer accepted an AWS Marketplace offer. |
Customer company name, Customer AWS account ID, Product name, Product ID, Agreement ID, Agreement start date, Agreement end date, Agreement acceptance date, Purchase amount |
|
Offer Accepted – manufacturer isn't the proposer |
AWS Marketplace customer accepts an offer where the manufacturer isn't the proposer. |
ISV |
Customer accepted an AWS Marketplace offer |
Customer company name, Customer AWS account ID, Proposer name, Proposer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Issued selling authorization ID, Recipient AWS account ID, Wholesale contract value |
|
Offer Accepted – manufacturer isn't the proposer |
AWS Marketplace customer accepts an offer where the manufacturer isn't the proposer. |
Proposer |
Customer accepted an AWS Marketplace offer |
Customer company name, Customer AWS account ID, ISV name, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Wholesale contract value, Purchase agreement contract value |
|
Agreement Started – private offer |
An AWS Marketplace agreement for the contract or subscription product has started from a private offer with a future start date. |
ISV |
An AWS Marketplace agreement has started |
Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Purchase amount |
|
Agreement Started – manufacturer isn't the proposer |
An AWS Marketplace agreement for the contract or subscription product has started from an offer where the manufacturer isn't the proposer. |
ISV |
An AWS Marketplace agreement has started. |
Customer AWS account ID, Channel partner name, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Wholesale price |
|
Agreement Started – Private offer |
Acceptance of an offer where the manufacturer isn't the proposer starts the agreement for a contract or subscription product. |
Proposer |
An AWS Marketplace agreement has started. |
Customer AWS account ID, ISV name, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Margin, Purchase amount |
|
Agreement Canceled – private or public Offer |
Cancellation of a private or public offer agreement. |
ISV |
An AWS Marketplace agreement was cancelled. |
Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date |
|
Agreement Canceled – manufacturer isn't the proposer |
Cancellation of an agreement where the manufacturer isn't the proposer. |
ISV |
An AWS Marketplace agreement was canceled |
Customer AWS account ID, Proposer name, Proposer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Issued selling authorization ID, Recipient AWS account ID |
|
Agreement Canceled – manufacturer isn't the proposer |
Cancellation of an agreement where the manufacturer isn't the proposer. |
Proposer |
An AWS Marketplace agreement was canceled |
Customer AWS account ID, ISV name, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date |
|
Compliance Failure – Proposer |
An AWS Marketplace agreement fails because of a customer payment failure. |
Proposer (the seller that created the offer) |
Action required: AWS Marketplace Agreement Creation Failure |
Subscribing AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID |
|
Payment Failure – Proposer |
An AWS Marketplace agreement fails because of a customer payment failure. |
Proposer (the seller that created the offer) |
Payment failure for an AWS Marketplace agreement |
Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID |
|
Agreement Replaced – Private offer |
An AWS Marketplace agreement is replaced by another agreement. |
ISV |
An AWS Marketplace agreement has been replaced |
Company name, Customer AWS account ID, Product name, Product ID, Offer name, Offer ID, New agreement ID, Agreement start date, Agreement end date, New purchase amount |
|
Agreement Replaced – manufacturer isn't the proposer |
An AWS Marketplace agreement is replaced by another agreement. |
ISV |
An AWS Marketplace agreement has been replaced |
Company name, Customer AWS account ID, Channel partner, Channel partner AWS account ID, Product name, Product ID, Offer name, Offer ID, New agreement ID, Agreement start date, Agreement end date, Wholesale price |
|
Agreement Replaced – manufacturer isn't the proposer |
An AWS Marketplace agreement is replaced by another agreement. |
Proposer |
An AWS Marketplace agreement has been replaced |
Company name, Customer AWS account ID, ISV name, ISV AWS account ID, Product name, Product ID, Offer name, Offer ID, New agreement ID, Agreement start date, Agreement end date, Wholesale price, Margin, New purchase amount |
|
Agreement expiring – auto-renewal |
An AWS Marketplace agreement is approaching its end date. Sent at 180, 120, 90, 60, and 30 days before expiry. For auto-renewing agreements, includes the auto-renewal status. |
ISV |
An AWS Marketplace agreement is expiring in the next {days} days |
Buyer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Auto-renewal enabled, Renewal date, Renewal decision deadline |
|
Agreement amended – auto-renewal preference |
A buyer or seller changes the auto-renewal preference (processed as an agreement amendment). |
ISV |
Your AWS Marketplace agreement has been amended |
Buyer AWS account ID, Product name, Product ID, Offer name, Offer ID, Agreement ID, Agreement start date, Agreement end date, Auto-renewal enabled, Renewal decision deadline |
|
Renewal terms confirmed – price uplift range |
For a percentage-range renewal, the seller finalizes the uplift, or the default is applied at the adjustment deadline. Not sent for fixed-percentage or same-price renewals. |
ISV |
Renewal terms confirmed for your AWS Marketplace agreement {Agreement ID} |
Buyer AWS account ID, Product name, Product ID, Agreement ID, Agreement start date, Agreement end date, Renewal total contract value (TCV), Currency code, Renewal decision deadline |
|
Renewal upcoming |
The renewal decision deadline is reached and the renewal is confirmed to proceed. |
ISV |
Agreement {Agreement ID} with {Buyer AWS account ID} will automatically renew on {renewal date} |
Buyer AWS account ID, Product name, Product ID, Agreement ID, Agreement start date, Agreement end date, Renewal total contract value (TCV), Currency code |
|
Agreement auto-renewed |
An auto-renewal executes and a new agreement is created. |
ISV |
Agreement renewed – {Product name} with {Buyer AWS account ID} |
Buyer AWS account ID, Product name, New agreement ID, Agreement start date, Agreement end date, Purchase amount, Previous agreement ID |
Variable payments
Sellers and buyers will receive email notifications related to their use of variable payments on professional services private offers. For more information about variable payments, see Pricing professional service products in AWS Marketplace.
| Event | Recipient | Title | Fields | |
|---|---|---|---|---|
|
Payment Request - Approved |
Payment approval | Seller | AWS Marketplace payment request was approved |
Customer AWS Account ID, Payment Request Acceptance Date, Offer ID, Agreement ID, Payment request ID, Payment request amount, Payment request currency code |
|
Payment Request - Declined |
Payment rejection | Seller | AWS Marketplace payment request was declined | Customer AWS Account ID, Payment Request Rejection Date, Offer ID, Agreement ID, Payment request ID, Payment request amount, Payment request currency code |
|
Payment request - Auto approval |
Auto approval: Payment creation + reminder (email sent 1, 3, 7, 9 days after payment request creation) | Buyer | You received an AWS Marketplace payment request | Auto Approval Date, Offer ID, Agreement ID, Payment request ID, Payment request created date, Payment request amount, Payment request currency code |
|
Payment request - Manual approval |
Manual approval: Payment creation + reminder (email sent every 7 days until contract date) | Buyer | You received an AWS Marketplace payment request | Offer ID, Agreement ID, Payment request ID, Payment request created date, Payment request amount, Payment request currency code |
|
Payment Request - Canceled |
Payment Canceled | Buyer | Your AWS Marketplace payment request was canceled by the seller | Offer ID, Agreement ID, Payment request canceled date, Payment request ID, Payment request amount, Payment request currency code |
Disbursements
ISVs and Channel Partners receive an email notification if their disbursement is paused due to invalid bank account details.
| Event | Recipient | Title | Fields | |
|---|---|---|---|---|
|
Disbursement Paused – Invalid Bank Account Information |
AWS Marketplace pauses disbursements to seller due to invalid bank account details. | ISV and AWS Marketplace Channel Partner | Disbursement Paused | Resource ARN |
The Resource ARN field shows the invalid bank account Amazon Resource
Number (ARN). You can fix this issue by adding the
bank account in AWS Partner Central.
Adding bank account details
Add bank account details in AWS Partner Central to fix invalid bank account ARN errors in disbursements.
The Resource ARN field displays the ARN of the invalid bank account. To fix
the issue, add the bank account in AWS Partner Central. The following steps explain
how.
To add bank account details
-
Sign in to the AWS Marketplace Management Portal
with your AWS Marketplace seller account. -
On the menu bar, choose Settings.
-
Choose the Payments information tab.
-
In the Bank accounts section, choose Add bank account.
-
Add the bank account details and review them for accuracy. For more information, see Step 3: Provide bank account information earlier in this guide.
-
To receive payments from buyers, under Disbursement methods, choose Add disbursement method.
-
If prompted to verify Know Your Customer (KYC) and bank account, follow the verification steps.
-
Save your changes.
Cancellations and billing adjustments
Sellers, buyers, and ISVs (when the ISV isn't the proposer) receive email notifications for agreement cancellation and billing adjustment events. The following tables show the emails that are sent for cancellation and billing adjustment events.
Cancellation request emails
| Event | Recipient | Title | Fields |
|---|---|---|---|
| Cancellation request submitted | Seller, Buyer | You submitted an agreement cancellation request | Buyer account ID, Agreement ID, Product ID, Offer ID, Request ID, Request date, Request expiry date, Cancellation reason, Additional details, Response form URL |
| Cancellation request approved (by buyer or auto-approved) | Seller, Buyer | Agreement cancellation request approved | Agreement ID, Product ID, Offer ID, Request ID, Request date, Cancellation reason, Canceled date |
| Cancellation request denied | Seller, Buyer | Agreement cancellation request denied | Agreement ID, Product ID, Offer ID, Request ID, Request date, Cancellation reason, Denial reason, Denial date |
| Cancellation request withdrawn | Seller, Buyer | Agreement cancellation request withdrawn | Agreement ID, Product ID, Offer ID, Request ID, Request date, Withdrawal reason |
| Cancellation request validation failed | Seller only | Agreement cancellation request failed | Agreement ID, Product ID, Request ID, Request date, Cancellation reason |
| Cancellation request submitted | Manufacturer (if different from Proposer) | An agreement cancellation request was submitted | Buyer account ID, Proposer account ID, Product ID, Issued selling authorization ID, Recipient AWS account ID, Request ID, Request date, Cancellation reason |
| Cancellation request approved (by buyer or auto-approved) | Manufacturer (if different from Proposer) | The buyer approved an agreement cancellation request | Buyer account ID, Proposer account ID, Product ID, Issued selling authorization ID, Recipient AWS account ID, Request ID, Request date, Cancellation reason, Approval date |
| Cancellation request denied | Manufacturer (if different from Proposer) | The buyer denied an agreement cancellation request | Buyer account ID, Proposer account ID, Product ID, Issued selling authorization ID, Recipient AWS account ID, Request ID, Request date, Cancellation reason, Denial reason, Denial date |
| Cancellation request withdrawn | Manufacturer (if different from Proposer) | An agreement cancellation request was withdrawn | Buyer account ID, Proposer account ID, Product ID, Issued selling authorization ID, Recipient AWS account ID, Request ID, Request date, Cancellation reason |
Billing adjustment emails
| Event | Recipient | Title | Fields |
|---|---|---|---|
| Billing adjustment processed | Seller, Buyer | Billing adjustment processed | Agreement ID, Product ID, Offer ID, Request ID, Invoice ID(s), Refund amount with currency code, Request date, Billing adjustment reason |
| Billing adjustment failed | Seller only | Billing adjustment request failed | Agreement ID, Product ID, Request ID, Invoice ID(s), Request date, Billing adjustment reason |
| Billing adjustment processed | Manufacturer (if different from Proposer) | A billing adjustment was successfully processed | Invoice ID, Buyer account ID, Proposer account ID, Product ID, Issued selling authorization ID, Recipient AWS account ID, Adjustment ID, Adjustment reason, Date submitted, Date processed |
Note
For agreements where the ISV (manufacturer) isn't the proposer, the ISV receives notifications when the proposer submits or completes cancellation and billing adjustment requests. ISV notifications include the selling authorization that the ISV issued for the agreement. The refund amount and message to buyer are not included in ISV notifications to protect the proposer's margin information.
Field descriptions
The following table shows descriptions of the fields referred to in the Offers and Offer Sets and Agreements tables.
| Field | Description |
|---|---|
|
Customer company name |
Name of the subscriber's company. |
|
Customer AWS account ID |
ID of the AWS account subscribed to the product. |
|
ISV name |
Seller business name. |
|
ISV AWS account ID |
ID of the seller's AWS account. |
|
Product name |
Title of the product. |
|
Product ID |
Friendly, unique identifier for the software product. |
|
Offer name |
Title of the offer. |
|
Offer ID |
Identifier of the offer that the buyer signed. |
|
Offer visibility |
Whether the offer is a public, private, or an enterprise contract offer. |
|
Agreement ID |
A unique agreement data feed reference for the agreement signed between a proposer and an accepter to start using a product. |
|
Agreement start date |
The date that the customer's product subscription starts, in the format
|
|
Agreement acceptance date |
The date when the customer subscribed to the product, in the format
|
|
Agreement end date |
The date when the contract expires, formatted in the format
|
|
Agreement end date |
The date when the contract expires, formatted in the format
|
|
Purchase amount |
The estimated cost of the agreement, otherwise known as total contract value. This applies to SaaS, professional services, and server product types and contract or annual pricing types. |
|
Channel partner company name |
Name of the account that purchased a product or service at wholesale cost from an ISV to resell to a customer. |
|
Channel partner AWS account ID |
ID of the AWS account of the AWS Marketplace Channel Partner that purchased a product or service from an ISV to resell to a customer. |
|
Wholesale price |
The wholesale cost from an ISV to resell a product to the AWS Marketplace Channel Partner. |
|
Proposer name |
Name of the account that created the offer that the buyer accepted. |
|
Proposer AWS account ID |
ID of the AWS account that created the offer that the buyer accepted. |
|
Issued selling authorization ID |
ID of the selling authorization that the ISV issued for the product. |
|
Recipient AWS account ID |
ID of the AWS account that the ISV issued the selling authorization to. |
|
Manufacturer name |
Name of the manufacturer of the product. |
|
Manufacturer AWS account ID |
ID of the manufacturer's AWS account. |
|
Issued selling authorization name |
Name of the selling authorization that you issued for the product. |
|
Received selling authorization ID |
ID of the selling authorization that you received for the product. |
|
Received selling authorization name |
Name of the selling authorization that you received for the product. |
|
Issuer name |
Name of the account that issued the selling authorization. |
|
Issuer AWS account ID |
ID of the AWS account that issued the selling authorization. |
|
Recipient name |
Name of the account that received the selling authorization. |
|
Authorization ID, Authorization name |
ID and name of the selling authorization that was published or restricted. |
|
Authorization expiration date |
The date the published selling authorization expires. Included only when the selling authorization has an expiration date. |
|
Published authorization ID, Published authorization name, Published authorization expiration date |
ID, name, and expiration date of the selling authorization that the recipient of your selling authorization published to another partner. The expiration date is included only when that selling authorization has one. |
|
Wholesale contract value |
The wholesale cost of the agreement, with its currency code. In ISV emails, this is the cost under the selling authorization that the ISV issued. In proposer emails, this is the cost under the selling authorization that the proposer received. |
|
Purchase agreement contract value |
The estimated cost of the agreement to the buyer, with its currency code. |
|
Currency code |
The offer pricing currency associated with the estimated cost of the agreement. |
|
New agreement ID |
Agreement ID of a renewed or upgraded agreement. |
|
Offer published date |
Date when the seller published the offer. |
|
Offer expiration date |
Date when the offer expires. |
|
Opportunity ID |
Unique identifier for a registered opportunity. |
|
Selling authorization duration |
The length of time resellers are authorized to create offers using discounts, as specified in the selling authorization. |
|
Auto-renewal enabled |
Whether the agreement is set to renew automatically at its end date.
|
|
Renewal date |
The date the agreement is scheduled to renew, in the format
|
|
Renewal decision deadline |
The last date either party can opt out of auto-renewal, in the format
|
|
Renewal total contract value (TCV) |
The estimated cost of the next renewal cycle, including any configured price uplift, with its currency code. |
|
Previous agreement ID |
The agreement ID of the agreement that a renewal replaced. |
Manage notifications
The following topics explain how to manage email notifications for events.
Adding or updating email addresses
You can add up to 10 email addresses for custom email notifications using the AWS Marketplace Management Portal.
To add or update email addresses
-
Sign in to the AWS Marketplace Management Portal.
-
From Settings, choose the Notifications tab.
-
Under Email for custom notifications, choose Add email address.
-
For Recipient details, enter a custom email address in the Email address field.
-
(Optional) Choose Add new recipients to add another email address (up to 10 total).
-
Choose Submit.
Unsubscribing recipients from notifications
You can remove an email address so the recipient is unsubscribed from custom email notifications.
To unsubscribe recipients from event notifications
-
Sign in to the AWS Marketplace Management Portal.
-
From Settings choose the Notifications tab.
-
Under Email for custom notifications, choose Update email address.
-
For Recipient details, choose Remove to remove the email address.
-
Choose Submit.
Note
You can also unsubscribe using the link in the email.
