If the content you submit in Merchant Center doesn't meet the Product Ratings policy requirements and the Product review data source specifications, individual reviews or all reviews may be subject to disapproval which may prevent your reviews from showing on Google.
In some instances, you may need to request a review of the disapproved content to resolve the issue. If available, the option to request a review will show on the review detail page.
- If you believe the findings are an error, select Request review and select I disagree with the issue.
- If you’re uncertain about the issue or about how to proceed, contact support
Google wants you and your business to be successful. The following are some things to keep in mind when requesting a review.
On this page
Notifications
The review may take up to 5 business days to complete. You can view your review status in Merchant Center. Account level reviews may take longer.
Your review request will have one of the following statuses:
- Under review
- Request not approved
- Request approved (the issue will disappear from the item)
Details of when you requested the review will also appear in Merchant Center.
Disagreeing with the issue
Google has a responsibility to protect users and takes policy violations seriously. If you believe the issue applied to your content is a mistake, you can appeal the violation by clicking Request review and I disagree with the violation. For account-level warnings or suspensions, Contact Us to request a review or disagree.
Before you disagree with the issue, make sure you understand the policy and can support the request. We want to provide a safe and trustworthy ecosystem for users, and we may need more information.
Individual review-level issues
To view individual reviews of the product, follow the steps below:
- Go to Reviews within the Products & stores menu.
- Select Reviews with disapproval tab, in the “Product reviews” tab.
- Under “Review snippet”, select individual review to view the individual review details.
- Select if you've fixed your issue or if you disagree with the issue.
- Make sure to review the policies related to your review disapproval and select an option only if it applies to your content.
- Under “Review issues”, select I disagree with the issue. In the case of a successful review, the issue will disappear from the item.
Account-level issues
- During onboarding and periodic content reviews, we may identify issues that will cause all of your reviews to be blocked. When this occurs, you will receive an email detailing the issue and the required fix.
- If you understand the issue and have corrected it, contact us to request a review so we can confirm that the issue has been resolved.
- If you disagree with the issue, contact us to provide supporting evidence and request a review.
- Upon a successful fix or review, you will be notified via email.
