Return policy label [return_policy_label]

The first return policy that you create for products you sell on Google will be your default return policy. In addition to your default policy setting, you can add additional return policies for specific groups of products. Use the return policy label [return_policy_label] attribute to apply a non-default return policy to a product or group of products.

When to use

Optional for all products.

Format

Follow these formatting guidelines to make sure Google understands the data you're submitting.

For details on when and how to submit values in English, learn more about submitting your product data.

Type	Unicode characters (Recommended: ASCII only)
Limits	Max 100 characters
Repeated field	No

File format	Example entry
Text (TSV)	`my_label`
XML (Feeds)	`<g:return_policy_label>my_label</g:return_policy_label>`

To submit your data using the Merchant API, view the Merchant API resource.

Guidelines

Follow these guidelines to make sure you submit high-quality data for your products.

Minimum requirements

These are the requirements you'll need to meet to show your product. If you don't follow these requirements, we'll disapprove your product and notify you on the Needs attention tab under Products in your Merchant Center account.

Use this attribute if your product has a non-standard return policy.
If no value is provided, the default return policy you configured will be applied.
Use UTF-8 encoding to avoid invalid unicode characters. These characters are generally added during your file's encoding process. To help prevent encoding issues, submit files in a compressed format. Examples of invalid unicode characters include:
- Control characters (for example, U+200D)
- Function characters
- Private area characters
- Surrogate pairs
- Unassigned code points

Note: To upload or update your product data source with the return policy label [return_policy_label] attribute:

In your Merchant Center account, select Settings icon in the left navigation menu.
Select Data sources.
Under the Product sources tab, navigate to Primary sources, and select Add product source, and follow the prompts to upload your data source.
You can use a data source file, a Google Sheets template, or use the Merchant API to create and upload your data source.

Best practices

These best practices can help you go beyond the basic requirements to optimize your product data for performance.

This feature works best when you have multiple return policies for different product categories or at different times of the year, for example, a 14-day return window just for electronics.
After adding the return policy label [return_policy_label] column and values to your product data file, select Settings, and then Data sources in the left navigation menu. Select the relevant source under the Product sources tab, and upload or update your file.
Check the Needs attention tab under Products, to find out if there are any issues with your return policy labels.

Examples

Products that use the default return policy

Product data for a black skater dress
Attribute	Value
Title `[title]`	Skater dress - Black
Google product category `[google_product_category]`	`Clothing Accessories: > Clothing > Dresses`
Return policy label `[return_policy_label]`	(Leave blank)

Products that use a different return policy

Product data for a curved display 27” Google monitor
Attribute	Value
Title `[title]`	Curved Display - 27”
Google product category `[google_product_category]`	`Electronics > Video > Computer monitors`
Return policy label `[return_policy_label]`	My electronics return policy label

Learn more about Carrier shipping [carrier_shipping]

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