📺 Info Siaran: support/pages/node/ - Jadwal Siaran Langsung

How To

Summary

This guide provides step-by-step instructions for collecting logs needed to diagnose issues on IBM Power servers. It covers operating system logs, hardware logs, hypervisor logs, and HMC logs, giving administrators and support engineers a structured way to gather the right data quickly.

Environment

This document covers log collection across the IBM Power Systems environment, including HMC-managed and unmanaged servers.

Operating System Log Collection

IBM i
AIX / VIOS
Linux on Power

HMC Only or Power Server with HMC Attached Log Collection

Service Processor (FSP/eBMC) Log Collection

eBMC-based systems
FSP-based systems

Steps

OS Log Collection and No HMC is Attached

HMC Only or Power Server with HMC Attached Log Collection

Determine Your HMC Version

Before collecting any HMC logs, identify your installed HMC version using either method below.

Method A: Command Line Interface (CLI)

Connect to the HMC via SSH as hscroot (or an authorized administrative user) and run:

lshmc -V

Example output:

"version= Version: 10
 Release: 3
 Service Pack: 1050
 HMC Build: 20240315.1
"

Method B: Graphical User Interface (GUI)

Enhanced+ / Modern GUI (V9, V10, V11):

Log into the HMC web interface.
Click the Help / Information (?) icon in the upper-right corner of the banner.
Select About.
The modal window displays the Version, Release, and Service Pack / Maintenance level.

Classic GUI (V8 Classic and earlier):

In the navigation pane, expand HMC Management.
Select Update HMC, or navigate to Help > About Hardware Management Console.

HMC Logs

Once you have determined your HMC version, select the corresponding document below.
Note: If you have 2 HMCs you must collect a PEDBG from both HMCs.

HMC Version / GUI Type	Document
HMC V10 R3 and V11	Collecting PEDBG — HMC V10R3 and V11
HMC V10 (R1 / R2)	Collecting PEDBG — HMC V10R1 and V10R2
HMC Enhanced+ View (V8 / V9)	HMC Enhanced View: Collecting PEDBG from the HMC
HMC Classic View (V7 / V8 Classic)	HMC Classic View: Collecting PEDBG from the HMC

Service Processor (FSP/eBMC) Log Collection
- eBMC Based Systems
  - eBMC Dump Collection with HMC Attached
  - eBMC Dump Collection with No HMC Attached
- FSP Based Systems
  - FSP Dump Collection with No HMC Attached
  - FSP Dump Collection with HMC Attached

Additional Information

Uploading data to IBM Useful Links

For uploading data to IBM, the CSP portal feature can be used or data can be uploaded by using the ECuRep portal.

Enhanced Customer Data Repository (ECuRep).
- Enter your Case number provided by IBM Support Example: TS001234567.
- Upload is for:* Hardware (continue).
- Click to Select files to be uploaded from your PC.
Secure Drop

Document Location

Worldwide

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Tips

IBM Power Servers - Data Collection

How To

Summary

Environment

Steps

HMC Logs

Additional Information

Document Location

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