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Showing posts with label guide. Show all posts
Showing posts with label guide. Show all posts

Saturday, 23 October 2010

Phone, mobile, internet, pay TV provider - get your refund, never mind ways to leave 'em!





It's bad but sadly not surprising to hear that when UK consumers change their mobile phone, fixed line telephone or broadband or even pay TV (eg cable TV and presumably satellite TV) service, the comms service provider doesn't always repay the customer for any credit amount due - eg advance line rental payments, or promotional credits.

In fact the total unclaimed money owed to UK consumers was at least £10 million over the last 2 years, according to UK comms regulator Ofcom.

All this is because you can get stung for two lots of fees (from old and new provider) at once, during the "overlap" period when your contract with your new provider has started but the one with the old provider is still within its termination period, usually 1 month.

An example may help. Say you pay BadProvider £30 in advance monthly on the 1st of the month for use of their service during that month. If you terminate with BadProvider on the 2nd of the month and start using ShinyNewProvider's service, you're obviously not using BadProvider's service after the 1st, but you've already paid BadProvider for it in advance.

So from the 2nd to the end of the first month you move to ShinyNewProvider, you're paying BadProvider for rental for the 2nd to the end of the month (even though you've stopped using it), and you're paying ShinyNewProvider rental for their service for the same period too.

You're paying twice over, unless BadProvider refunds you for the advance payment you made on the 1st, for the period from the 2nd to the end of the month ie 29/30 (assuming 30 day month) of the amount you paid on the 1st of that last month, or £29 in this case - which can be a lot when you add up the customers who don't get a refund!

Obviously the amount of credit due will be less if you terminated later in the month, etc, and some people may actually owe money to BadProvider at the end of the contract, depending on their usage, but this is just to illustrate with a concrete example.

(I'm ignoring any possible twists from the monthly payment date being on a different date from the "contract month" that the payment is for!)

After Ofcom's intervention, the good news is that they've produced a guide to help you claim your outstanding credit when you move to another communications service provider.

The guide has a handy table showing some big providers and what you need to do. Just to summarise (please check the guide for full details), the current position on outstanding credits is:

BT Automatic refund of any credit, whatever the amount.
O2 Automatically credits amounts over £20; you have to ask for it if less.
Orange

Post Office
Automatic refund of credit, whatever the amount.

Sky

TalkTalk (including AOL and Tiscali)

Three

You have to contact them directly to arrange a refund, but they should now be giving you "improved information" about your outstanding credits.

T-Mobile Will now automatically refund all outstanding credit. This suggests they didn't use to!
Vodafone Automatic refund of any credits "for all customers who pay by direct debit" only. If you paid Voda by another method, you won't get a refund unless you specifically request it from them.
Virgin Media

Virgin Mobile
The press release contradicts the guide so I'm going by the guide. I wish Ofcom were clearer about this, it's not going to help consumer confusion.

Virgin Media - automatic refund for amounts over £1. It doesn't seem to matter when you terminate the contract.

Virgin Mobile - for amounts over £1:
- if you terminate before 28 days, automatic refund
- if you terminate after 28 days, you have to request a refund (but from December 2010 the refund will be automatic).
I guess you need to contact Virgin Mobile to get a refund of any credit under £1 - the paper doesn't say.

The bad news? There isn't mention of lots of other providers include broadband internet providers.

"Ofcom thinks that industry best practice should mean that all providers refund customers the outstanding credit they are owed automatically, and without any further action needed by the consumer."

Well frankly that should be legally compulsory for all providers, not just "best practice".

More help on termination process?

To help customers with switching providers another area, Ofcom should look at and maybe provide a guide on the termination / cancellation process.

Asking for your MAC or PAC number does NOT always automatically terminate your contract (broadband internet and mobile, respectively).

If they are given a MAC or PAC number by your new provider some providers seem to take that as notice of termination, but others don't, and may keep on charging or debiting you unless you actually contact them as well to say you're ending the contract.

I repeat, asking for a MAC or PAC isn't enough. You need to check with your provider as to their termination or cancellation procedure and at the right time tell them officially that you're cancelling their service, and (if they're not listed in the table above) also find out what is their procedure for reimbursing any credits to you and follow it.

And you might also try (if possible) to time when you give them formal notice of termination such that you minimise the period of "advance rental" anyway.

Friday, 26 September 2008

Oxford Paper Show digital pen: review / preview & tips - presentation tool





This is a review and user guide to the Oxford PaperShow Bluetooth digital pen with Bluetooth USB key for PC users, which launches in mid-October 2008 in the UK, January 2009 in the USA (and for Mac users from end 2009).

It's a potentially useful bit of kit, effectively providing a digital whiteboard substitute and slides annotation, which may be of interest to you if:

  • you give presentations, lectures or talks, to promote interest and interaction - whether you use a handwritten flipchart or whiteboard, or you prefer Powerpoint slides or use images, or
  • you like to create a drawing, sketch or chart with pen on real paper (in a choice of 6 colours and 3 nib thicknesses), rather than using a digital tablet, and save it to PDF or Powerpoint, or
  • you want to take handwritten notes for yourself (which could include diagrams you draw), on paper, and save it to PDF or PPT or email it - but note that it's used landscape, not portrait, and that this device is primarily designed for presentations not for note taking or handwriting recognition (I've heard of digital pens aimed at note taking like Apcom's Digiscribble, but I've not been invited to test any yet).

What does it do?

Basically, you plug the USB dongle into a PC, pair (link) the pen with the dongle over Bluetooth by keeping them near each other for a few seconds (about 20 seconds the very first time), then write or draw with the digital ballpoint pen on special interactive paper so that the results instantly show up, live in real time, on the computer monitor (or projection screen, if you use a digital projector with your PC) - including a fullscreen view.

Here's a video screencast showing the computer monitor as someone (not me!) draws using the pen - the drawing is in real time, but I've cut out some of the "pauses for thought" in between sketches. You can see the indicators at the top of the screen change as the artist changes colour, tool (e.g. eraser), or nib thickness.

And here's an official video by Paper Show also demo'ing this aspect:

The pen was developed by John Dickinson Stationer, now owned by Hamelin Digital and called Hamelin Paperbrands, who make those Black n' Red notebooks often seen in business meetings (I use those notebooks myself).

It's to be launched initially on PC only, but should be available for Mac users from around the end of 2009. There are no plans to port it to Linux currently.

You effectively get a digital whiteboard or flipchart on your PC (there's a fullscreen mode too) without having to buy interactive whiteboard or virtual whiteboard hardware. You can choose the background - white, light blue, blue or black, even customized (e.g. with your company's logo).

You can also show a Powerpoint or PDF slides presentation or images (photo or picture) on the monitor, and write notes / comments or draw on them onscreen as you talk, by writing or drawing on hard copies of the slides or image which you'd previously printed out onto special interactive paper (different paper than for a digital whiteboard). It won't work properly unless you write on the special slide printouts - I tried and got "You have written on the wrong page"!

Choose which option (whiteboard or slides) you want from the Quick start page:

And you can save a session in PaperShow (it saves onto the key), or export it to PDF or PPT, even email it immediately to the meeting attendees etc.

I like the fact that just by tapping on symbols pre-printed on the right hand side of the special paper, you can easily use different colours and pen thicknesses and switch between them, draw perfect straight lines, arrows, rectangles or ovals (including filled in rectangles or ovals), erase or "rub out" something previously drawn or written by scribbling over it, undo the last things you did (the "undo" function goes back several steps), add a new page to your whiteboard to make it a digital flipchart, navigate to the previous and next (or first and last) page, clear the whole page, even put it to sleep temporarily and wake it back up from standby.

It works well, subject to a few points (teething issues, presumably?) which I come to below - I sure hope they'll fix them with a future software upgrade.

Fun fact: PaperShow have produced quite a few funny promo videos (as well as their serious demo videos), some of which are already on YouTube - all based on how hard it can be to get people to attend meetings, showing different possible tongue in cheek ways of trying to entice or force people to go - the suggestion being of course that, if you use Paper Show, they'll gladly turn up to meetings without needing any other form of encouragement or compulsion!

Here's one of those videos (sex and chocolate being the lures here!):

Summary

Pros

Works wirelessly; the pen can be as far away as 6 m from the USB key, no line of sight necessary.

Once installed, started up, and paired and connected fully (see Cons below), it works very well; see Tips below for how to cope with disconnection blips.

Clever "controls" (pictures) on the special paper provide speed and flexibility - just tap to quickly change colour, nib thickness, draw shapes etc (see the videos above for demos). Being able to change colours between strokes is especially useful (and fun), and (as far as I know) unique for a digital pen that lets you draw on real paper - my artist friend loved it.

Ability to annotate presentation slides with notes or comments - and to let other people scribble on them too, all instantly visible on the monitor - is great, as is being able to export and email PDF or PPT copies of the whiteboard to other people immediately (e.g. the results of a brainstorming session).

Cons

It's not cheap at over £117 (though for business users, at whom this is primarily aimed, that's usually affordable); and you'll have ongoing costs as you have to buy refills of paper for both writing and printing, as well as refills of the pen (see below for pricing details).

I've found problems with installation and starting it up - so if you plan to use this, make sure you've read my Tips below and that you've installed and tested it out on the laptop you're going to use, and in the conference room concerned, well in advance; and start it up in advance of the presentation too, putting it on standby temporarily if necessary - it won't look too good if you insert the key, open the pen lid and then spend the next 5 or 10 minutes trying to get it to work instead of giving your presentation! It looks so easy and quick in the main promo video, plugging it into someone else's laptop seems to be enough - but in real life it doesn't consistently work like that, alas. Ideally use it on your own notebook computer that you've already installed it on. And still start it up in advance!

The instructions, both printed and from the Help menu, are inadequate in my view - see Tips and Suggestions, below. They really should explain how to use the pen and the printed "controls" more comprehensively; it would only take 1 or 2 pages to do that.

In the box

In an A4+ size cardboard box, you get in the starter kit: 1 digital pen, 1 USB key, 1 AAA battery, coloured plastic rings to slip round the pen to personalise it; 1 fold-out instruction sheet; 1 pack of A4+ paper for writing on (48 pgs); 1 pack of A4 paper for printing presentations or JPEG images on (30 pgs); 3 ballpoint pen refills.

There's no CD - the software is pre-loaded into the USB dongle.

Detailed specs are further down for anyone interested. The main point is that it's PC only, Vista or XP SP2.

Specifications

Here are the specs from the downloadable brochure, I've added a couple of extra things PaperShow told me, which weren't in the brochure:

Bluetooth digital pen

Compatibility: PC only (x86 processor, Windows Vista or XP Service Pack 2)
Dimensions: 159.50 x 20.50 mm - quite big but manageable, see the pic below for an idea of the scale:

Connection: Bluetooth (wireless)
Working Distance: 6 metres max - OK for most conference rooms or seminar rooms; if you're in a huge hall it'll still work as long as the pen is no more than 6 m away from the computer into which the USB key has been inserted; it's Bluetooth so no line of sight is necessary and it should work even if there are objects between pen and key
Working Mode: Streaming
Software provided: PAPERSHOW™ application (PAPERSHOW™ USB key)
Power Supply: 1 AAA battery (supplied). PaperShow told me that "a full AAA battery should offer around 5 hours continuous use. The battery in the kit is a part-life battery so will do less than this."
Warranty: One year

Bluetooth USB key

Compatibility: PC only
Pen Connection: Bluetooth
Dimensions: 75 x 25.50 mm - like an average USB key, but slightly bigger
Memory: 256 MB (you can save other files onto the key too, as with other thumb drives / flash drives)
System Requirements: Windows XP™ from Service Pack 2; Windows Vista™; valid USB port
Software compatibility:
Import - PowerPoint™ (.ppt), image (.jpg, .png, .gif)
Export and email - PowerPoint™ (.ppt), Acrobat (.pdf)
Warranty: One year

Paper

A4+ and A3 to write on for digital flipchart / whiteboard: 90 grams Recycled Paper, 48 sheets per pack (only the A4+ paper is provided in the box, a 48-sheet pack).

A4 format for printing: to annotate an image or slideshow presentation it has to be printed in colour (inkjet or laser) on this special paper first, and you then write on the printout; 90 grams Recycled Paper, 200 sheets per box (there were only 30 sheets in the "starter pack" box).

Here's what the printing paper looks like, the writing paper's a bit smaller and doesn't have the video camera pic on the right or the calibration symbols on the left, but otherwise is the same:

Tips

Installation, pairing and starting it up

Not necessarily straightforward. It's supposed to open the software automatically after you insert the USB key, and walk you through with popup instructions - but it didn't on my XP Home computer. Whatever I did, it couldn't find the drivers.

The key got recognised on XP Pro and came up with the choice of opening the Paper Show software from the key (as it should), but after installing the software it made me reboot, and I also had some trouble pairing the key with the pen so I had to remove and reinsert the key (see below about "Safely remove hardware") a couple of times before it worked.



On Vista it installed without a hitch, for me anyway.

Sparing you the litany of things I tried, what finally worked for me on XP Home (and if necessary XP Pro) was:

  1. Go to the USB key in Windows Explorer / My Computer (if you can't see it in your file manager, you'll have to remove the key and reinsert it and wait till it's done its thing - normally after it goes on strike it pops up the "Safely remove hardware" bubble anyway, so you know you can remove it safely)
  2. The papershow.exe app is usually grayed out and if you try to open it from there you may just get an error message that the key needs to be reinserted and the key vanishes from My Computer and you have to start all over again, so don't even try it (and don't try boot.exe either!).
  3. Instead, open webupgrade.exe; click Install (make sure you have a live internet connection, and let it through your firewall) and let it try to connect to the Paper Show site and say there's no upgrade needed (or to do an upgrade); then click the PAPERSHOW button to launch the app.


  4. Note: sometimes it has a blip with the pairing and says you have to remove and reinsert the key. If it does that, the key will also vanish from Windows Explorer so don't panic. It'll reappear after reinsertion.
  5. Hunt for bootbw.exe (inside the .bootS subfolder I think), opening that may get it to work worse comes to worse but that was me being desperate, try it at your own risk!

The eagle eyed will have spotted that you'd better have a live Net connection, e.g. via wifi, on the computer you're planning to use, because you can't use the webupgrade route without it.

(NB. if it says you need to reinsert the key, it should pop up with the "Safe to remove hardware" bubble after a few seconds - if it doesn't, select Safely remove hardware yourself - wait for that bubble before you pull the key out or it may all go wrong.)

Once you've got the software open, you can open the pen lid to turn it on and place the pen nearby (ideally right next to the key) for it to pair with the USB key (which it should do automatically). Again, it should walk you through it, with various bubbles reporting on the pairing progress.

If after apparently successful pairing it still doesn't start the application automatically, go back to My Computer / Windows Explorer and do steps 1 to 3 above; 5 if desperate!

Paper

Hold the paper landscape so that the coloured "controls" are on the right, and write or draw on it that way. A portrait orientation doesn't work (well it will, but text will show up sideways!).

Note that the paper for writing and printing are different, not just in size. There are extra controls and (on the left) calibration "controls" on the printing paper.

Use of pen, colours, shapes etc

There's unfortunately no instructions on using the "controls" printed on the paper. There should have been.

Here's my own notes on what they do, from trial & error (click on the pic to enlarge). Note in particular how to do rectangles or squares - trying to draw 4 sides can cause a mess, just draw 2 continuously!:

Importing slides / images

To be able to annotate Powerpoint slides live, before your presentation you need to import the slides into the Paper Show software. You can also import photos or pictures - the brochure only mentions JPG images but it will also import pics in PNG or GIF format. Pity it doesn't seem to import PDF slides.

Don't do anything on the computer while PaperShow then does its thing - it'll run through all the slides live, full screen. When it's ready, print the imported slides out on the A4 Papershow slides printing paper.

Important: Set your laser or inkjet printer to print in colour. Even if your slides are only in black and white, Paper Show won't print them to the Papershow paper except in colour, because even black original is printed in dark blue.

Set it to print in landscape. You can print 4 or 9 slides to a page (as long as you can write on a printout that small) and e.g. if 4 to a page you can tap the lower left quadrant to move to and annotate the 2nd slide (obviously at reduced size), top right quadrant for the 3rd slide etc.

Make sure the paper orientation is correct so that you'll write on the correct part of the correct slide - I put the paper into the printer upside down in one attempt, it still worked though I had to mentally re-locate the slides on the printout!

If it's "out" so that writing on the paper "writes" on the wrong spot onscreen, then use the calibration function - see the instructions, you just have to tap a couple of spots on the left of the paper to fix it.

"Session" and troubleshooting

They don't explain a "session" (they should). Bottom left of the window, it'll say "Session open" or "Session closed". (I've outlined that in yellow in the QuickStart page screenshot above; see below for an example of "Session open".)

Seems to correspond to whether the pen lid is off and the pen ready to go into action (open), or not (closed). I don't think "closed" is the same as standby, as the session can be "Open" even when it's on standby (see the green dot?)

It can spontaneously close the session by itself, sometimes. I know not when or why. Probably it goes into a sulk if you don't use it continuously, e.g. if you have to talk for a while in relation to one slide without using the pen.

If the session is closed you can't do anything - e.g. writing on the paper isn't mirrored on the whiteboard. Hopefully the session should open itself when you use the pen, but sometimes it doesn't.

Fix: to re-open the session close the pen lid and reopen it and wait the usual X seconds. If it still says Session closed, try putting it into standby (tap the moon symbol) then taking it out of standby by tapping it again - this always worked for me.

Menus

Some are greyed out in certain views. The "black blank screen" view provides the most options so close the whiteboard if necessary.

Also, some menu items are not accessible unless the session is "open", see above.

Don't close the application till your session is over over!

If you're having a break but intend to use it again later in the same session, don't close the application down as that will "eject" the dongle and you'll have to remove and re-insert it and pair it all over again before you can carry on.

Just leave it open and switch applications if you need to. Or put it on standby by touching the moon symbol on the paper. (To take it out of standby, touch the same symbol again.)

Replacing the pen

I couldn't figure out how to refill the pen. Instructions from Papershow: "There is a small hole in the clip of the pen top. Put this over the ink refill tip to pull out the refill. Replace with a new refill and push into place."

Suggestions for improvement

Instructions / help

A small booklet-style manual would have been more manageable than the huge foldout sheet (it's huge because the guide, though brief, is repeated in several European languages).

Not enough information or instructions are given. The Help file just reproduces the leaflet (and there's no further support on the website either, that I can find at the date of writing).

More info is needed in particular on how to use the pen to change colours, stroke thickness etc; in particular how to put it in standby and, more importantly, take it out of standby! The paper manual should include a simple but comprehensive guide (e.g. the annotated pic I've shownabove). I had to experiment by touching the different pics to see what they did.

Although some of this in the demo video, and the makers might think it was obvious, they shouldn't assume knowledge - most users will expect to find this basic starting information in the manual or program Help.

You're supposed to be able to start up a WMV video (and perhaps even a sound file - WMA?) from the printed slides, but there were no instructions at all on how to do this; this info should have been in the guide or software Help (including how to attach or link to the video file you want to play, etc).

Similarly you should be able to personalise the whiteboard's background color and even stamp your company logo on each page, but it wasn't clear that those options aren't available from the whiteboard page.

I still have no idea what one symbol does. I thought it would be "Redo" but in fact like the Trash pic it just offers to clear the page.

A "quick start" guide needs to be very very basic and step by step. The instruction sheet missed one step - put the AAA battery into the pen! (and didn't explain how to open the battery compartment - press the button and then sort of prise the compartment open with your nails).

Given the target market is the business / commercial world, in order to sell well the PaperShow has to be absolutely dead simple and fast to install and use, and quickstart instructions have to be pre-printed (which they have been) and include every single step, mechanically and literally, however basic or obvious it may seem to the manufacturer, so that it's very easy for the user to follow the instructions (no matter how obvious) without having to think about anything except doing in order step 1, step 2 etc.

I know senior business people who still don't even know what a USB flash drive is, and they might think the battery goes into the key not the pen! Silly example perhaps, but I'm trying to make the point. I also know a senior City person who thought that a "broadband" connection was not the same as an "internet" connection, till I explained. I'm quite serious. Many geeks just don't realise how non-computer/technology literate lots of otherwise extremely successful and intelligent non-geeks are.

Online promotion / marketing

It's good that the fun Paper Show promo videos can easily be shared, but I think PaperShow should also provide embed code for their demo videos too, so that those wanting publish news or reviews of the product can easily show various features or aspects of it on their websites or blogs. (Yeah I know I included one above, but I'd figured out a fudge; the copy/paste code should be easily available.)

Also, it's a little annoying for someone who wants to embed a PaperShow promo video on their own webpage that on the Survivingmeetings.com site the embed and share code for the videos isn't available from the start, but is only given after you finish watching the entire video (so I tweaked the code in the version I've used above).

Other issues

I think they should have provided a carry box or pouch to keep the pen and dongle together, especially at this price.

The installation and startup issues need to be addressed so it works cleanly, quickly and reliably every time.

Whiteboard use - it's annoying to have to choose A4+ everytime before you can get a new whiteboard up. It would be helpful to be able to save A4+ as a remembered preference, with the option to choose A3 if necessary for a one off occasionally.

Bug? The onscreen pen colour can change suddenly - I've had it flip to the default blue when I chose a different control (like a rectangle, from writing mode). Tap the right color again to change back, obviously - but it can be disconcerting.

A problem with the Import function being available sometimes, and not at other times, needs to be fixed given that a major purpose is to enable presentation slides to be annotated.

Menus - it's confusing that some of the menu items are greyed out. For most of those (e.g background preferences, backup/restore), you can only access them from the blank start screen and not e.g. while you're using the whiteboard. This should be explained or the greyed out menus got rid of completely in the appropriate views. Better still make the whiteboard's background colour selectable from the whiteboard page.

Import - menu item is sometimes greyed out even when it shouldn't be. Closing & re-opening the software and if necessary pen seems to sort it.

Export - a niggle but you can only export to the key or to "My Documents" - not a subfolder within My Documents. It would also be good to have the option to export quietly, full stop - without its automatically opening the exported PDF file or whatever.

The misleading "Online support" menu item should read "Check for software update", because that's all it does!

The DENOS menu item is always grayed out for me. This seems to be related to Oxford's DENOS software for handwriting recognition and management of notes written by hand into their range of digital notebooks and diaries. If those features aren't provided, it should be removed as it's confusing.

PaperShow seems to want to do something to my Screensaver on installation.

I haven't let it (thanks to good ol' Spybot!) as I don't know what it is, but it shouldn't be necessary (it works fine without whatever it is) and it may annoy or inconvenience people if a Paper Show screensaver suddenly replaces their normal screensaver. They should get rid of this or give people a choice before taking over the screensaver (if that's what it does).

Wishlist for the future

The option of getting paper without the visible grid of squares would be good. (The invisible dots are there anyway.)

USB key - I wish it were smaller, it can be a tight squeeze (or indeed impossible to insert it) if something's already plugged into an adjacent USB port; also, ideally the lid should be designed so that it can fit over the back of the key when the key inserted (as with a pen lid) - too few USB drives are designed that way but it would be sensible, to prevent the lid from getting lost while off. Like this Bytestor one:

Hotkeys to access both menus would be ideal, for keyboard shortcuts folk like me.

Add ability to use it portrait; handwriting recognition; and enter "typed" text?

Verdict

A potentially great tool for presentations, especially in business meetings, let down by occasional problems and inadequate instructions.

Follow my tips above (especially advance setup, and making the moon symbol your firm friend) and it should be fine. I'd use it if I regularly did business presentations - and my employer paid for it!

Price and stockists

UK

RRP £99.99+VAT i.e. about £117.49.

Available from mid-October 2008 from Datamind, PaperIQ, Ryman and EuroOffice and from January 2009 from most UK office stationery suppliers such as Office Depot, Banner, Viking, Corporate Express, and Yorkshire Purchasing Organisation (schools supplier).

The prices for refills will be (including VAT):

  • A4 Printer Paper 200 sheets £17.50
    A4+ Flipchart Pad 48 Sheets £11.99
    A3 Flipchart Pad 48 Sheets £19.99
    Ink Refill pack of 9 £8.50.

US

Available from January 2009 in the USA.

RRP will be $199.00 for the Starter Kit pack.

For refills:

A4 Flipchart Note Pad $12.90
A3 Flipchart Note Pad $19.90
Interactive Letter size paper (200 sheets) $19.90

More info and acknowledgements

Surviving meetings / Paper Show website.

With thanks to Paper Show and Matt for lending me the starter box for review, and providing further information on the Papershow product. I've taken some screenshots from their site too for better illustrations for this review.

Wednesday, 3 September 2008

Home wi-fi networking: basic practical guide for non-techies





This post is a practical introductory primer / tutorial, with pitfalls to avoid and troubleshooting tips, on how to set up a home network via the most common type of wireless networking, wi fi, using a wireless router - such as the box provided by your internet service provider (like the BT Home Hub pictured above). Typically this box can serve as a wireless access point for your home's "local area network" (LAN) as well as a gateway from your home network to the Internet, to enable all computers in your home to connect through the router to the internet as well as to each other.

I cover just Windows computers (XP service pack 2 or Vista only) - Windows XP SP2 and above comes with a wireless zero configuration (WZC) utility which makes it much easier to get everything working. (Getting the Asus Eee, which runs its own version of Linux, to access other computers on a Windows network consistently, and maintain that access, is a whole different kettle of fish - and if I figure it out I'll post separately about it.)

I'm writing this tutorial because most of the articles I found online mostly either gave too little info to be of much practical use to me, or were too technical for non-geeks to figure out. My focus is on fundamental practical concepts that non-techies need to know in order to set things up properly and do some basic troubleshooting, as with my practical guide to connecting audiovisual equipment to your TV (set top boxes etc) - so there'll be no detailed explanations (except on security, because it's important).

The basic principles will be the same for all, although my examples use BT Broadband (which is via an ADSL connection) and the BT Home Hub as that's what I've used the most, and also illustrations using XP Pro.

1. What's wifi home networking?

The wireless feature of the BT Home Hub and other routers can provide you with a wi-fi wireless local area network or WLAN, which is certainly very convenient: via the router, different computers in your home and even devices like smartphones and the iPod touch, situated in different parts of your home, even different floors, can connect to the internet and to each other, i.e. a wireless network, all at the same time - without needing any cables or wires.

The basic principle is that you connect each computer to your router, and thereby connect them to each other in a single network. The router is the "hub" of it all, at the center of a "star".

The router itself connects to the Internet through your phone line (phone socket connected via cable to router) or cable modem. So, the computers connect to the Internet through their connection to the router.

Wired connection. If your router has a networking Ethernet port and your desktop computer also does, then you could if you prefer connect them together with an Ethernet RJ45 cable instead of wirelessly - the cable's cheap, or might even have been supplied by your ISP. No setting up is needed for that except to plug one end of the cable into the router and the other end into the computer's ethernet port, while both are switched off of course. Indeed, personally I think it's best that at least one of your home computers should be connected to your router via a wired network connection.

Wireless connection. A wifi WLAN is pretty straightforward to set up these days. For notebooks / laptops, wireless networking via wi fi wireless radio signals is much easier, unless perhaps it's a laptop that stays just in one location as a desktop replacement. Line of sight strictly isn't necessary for wi fi to work, though it's better if possible. The range of the wi fi signals is variable and depends on the environment (wall thickness, distance, interference from digital cordless phones, metal etc) - could be 10 feet, could be 300 feet. With my BTHomeHub in my own home "reception" is fine on a different floor, about 20 feet away.

2. Equipment - router and all computers to be networked wirelessly must be wi fi enabled

Before you can connect a PC to a router via wifi:
  1. Both bits of kit must support wi-fi - not all computers come with built-in wi fi capabilities (though most modern PCs especially laptops or notebooks / UMPCs will). Nor do all routers, though again many newer ones do.
    • If a computer doesn't have a wi fi chip, it's easy to add wifi by buying a wireless USB adapter e.g. a wifi dongle that plugs into a spare USB port on the computer, or a wireless laptop card that plugs into the PC card slot of a laptop - you'll generally need to make sure that you install the drivers for the adapter, usually from a CD, before plugging it in; just follow the instructions that came with the adapter. Obviously, make sure the adapter is compatible with your computer's operating system - most will provide Windows drivers.

  2. They must both support the same type of wi fi. There are different standards. 802.11b is oldest and slowest. 802.11g (wireless G) is newer and faster. And there's even faster whizzier 802.11n (aka wireless N or 11n) now, with 802.11r on the horizon. Some equipment can support several standards, e.g. the BTHomeHub does.

  3. Wi fi has to be enabled on both of them (it usually will be on the router by default; some computers have physical switches e.g. on the side of the PC to turn wi fi on or off e.g. some notebook computers; some computers have a key combo e.g. holding Fn then pressing a particular key on the keyboard to toggle wi fi on and off, e.g. some notebooks again).

  4. Furthermore, both of them must be able to use the same standard i.e. the same type of wi fi - e.g. if the router has been set to 802.11b and the computer uses 802.11g, then they won't be able to communicate. My Home Hub, like many newer routers, can support both standards, and is set to 802.11b/g (http://bthomehub.home/ to access the settings, for version 1.0 click Advanced, enter password etc, click Configuration, Wireless, it's the Interface Type dropdown.)
That's just the capabilities of the gear, and checking the initial set up. (If you're not using your ISP's router or the stingy sods didn't provide one and you have to buy your own wireless router, the above should also help as a buying guide - make sure it has WPA, 802.11n with support for older if your computers only do 802.11g etc, and oh a hardware firewall too; and of course very importantly ensure that the router is compatible with your ISP's flavour of internet connection e.g. cable or ADSL, is it ADSL2+ etc.)

Now, how do you actually get them to talk to each other?

3. The router - basic concepts

First, it's helpful to know some very basic points about the router and how it works.

A. Positioning the router

It's best to place the router as high up as possible (e.g. on a shelf), with as little stuff as possible between it and the computers you want to network (or more correctly between it and the wirelesss adapters you're using). Walls and ceilings can't be helped of course. About 150 feet is usually the max distance a computer can be from the router for a wireless connection to work.

Avoid having it near possible sources of interference like the computers themselves, cordless phones/mice, video senders, baby monitors, microwave ovens, metal like radiators or pipes, lots of water like fishtanks.

The shorter the distance betwen the router and the computer, the better, so try to have it equidistant from your various computers if possible, e.g. in the center of your home. And have the antenna vertical.

B. Router configuration /settings

Normally you'd access the router's settings controls via the Web browser of a computer that's connected to the router (whether via a wired or wireless connection).

The address of the router varies, but usually http://192.168.1.254/ works (e.g. for the BT Home Hub and Be's ADSL2+ box). Some boxes have friendlier alternatives e.g. http://bthomehub.home/ also works to get to the Home Hub main settings page.

C. Network name or SSID

The wireless network set up by each router has its own identifying network name or SSID e.g. "BTHomeHub-1A00" (the original SSID is often printed on a label at the back or bottom of the router). Each router will ideally have a different network name.

Basically the router will sit there, broadcasting its own SSID to the world: "I'm BTHomeHub-1A00, here I am, ready & waiting for a request to connect to me".

You can change the router's SSID to a more personalised one via its router configuration page (BT Home Hub: Advanced, Configuration, Wireless, Configure, change contents of Network Name box (NB make sure you have a note of the new name!), Apply.)

It's also possible to tell the router not to broadcast its network name, for added security (BT Home Hub: Advanced, Configuration, Wireless, Security, untick Broadcast Network Name, Apply). I found I couldn't connect at all after I did that, even via computers on my network which had the right (though now invisible) SSID, so I ticked it again. You may fare better.

D. Channel

The router can broadcast its network name generally, or you can set it to broadcast only on a particular numbered "channel" (a bit like TV channels). You might want to do that for better security or to improve the connection e.g. to try to deal with interference from other equipment (such as cordless phones), or interference from neighbours' wifi systems.

Normally channel selection is automatic, but if you decide to set it to a specific channel try channel 11 or below first as some gear has trouble coping with channel 12 and up, and usually try to transmit on a channel that's at least 4 channels away from the channels your neighbours are using.

Again, you set the channel via whatever web page you use to configure your model of router (BT Home Hub: Advanced, Configuration, Wireless, Security, change Channel Selection to Manual, in Channel choose the number).

E. Security

Wi fi connections can be either public or secure (i.e. encrypted, requiring the correct passphrase (wireless key) to connect). Free public wi-fi hotspots in cafes etc are usually open and unsecured with no encryption at all, though some public wi-fi access points have encryption.
  • Why a secured connection is best. You'd probably want your home network to be secure for all sorts of reasons. With an unsecured wifi connection, other people could p0tentially use your broadband internet service for free ("wifi leeching"), and you might not even know it because it's done wirelessly - they could be sitting out in your street in a car with a laptop, having driven round in search of an unsecured wi-fi wireless network ("war driving"). They could even be your neighbours.

    That would of course have consequences for your broadband costs (as their usage will eat into your download/upload allowance with your ISP, and thus potentially cost you money), as well as other risks - e.g. if they download illegal material it could be blamed on you, the network owner, and you could be accused of being the person who accessed that material.

    True, it's illegal for people to freeride using others' wifi internet connection and they could be fined for it. Plus, in Germany recently, in a lawsuit against the owner of an unsecured home wireless network for alleged illegal file sharing, Frankfurt's Higher Regional Court ruled that the owner was not responsible for the activity of other people on that network - the owner said it was someone else using the owner's network who had downloaded the files, and the court decided that the owner wasn't liable.

    But still, an open wi fi connection was considered an insufficient defence in a child porn case in the USA, and we don't yet know if the UK would take the same view as Germany or not - so it's best practice to secure your wireless connection (don't forget the finances angle too).
Routers generally come with security already enabled on them. One important point to note is that there are different types of encryption. Older routers use WEP (Wired Equivalent Privacy) for wireless encryption - but that's now very insecure. Using WEP is almost as bad as having no encryption at all - as Wikipedia puts it, " today a WEP connection can be cracked with readily available software within minutes". Newer gear uses WPA (wi-fi protected access) security protocol, which is much more secure.

However, surprise surprise, the two standards are different - and both router and computer need to use the same encryption standard. If your notebook computer only uses WEP and your router uses WPA, they won't be able to talk to each other. In that case you may have no choice but to set your router to use WEP - unlike with wi fi standards, where some kit can support different standards at the same time, with wi-fi encryption it seems to be a case of lowest common denominator only. (BT Home Hub: change security via Advanced, Configuration, Wireless, Security, in the Encryption section choose "Use WPA-PSK" or, if absolutely necessary but don't say I didn't warn you, "Use WEP Encryption". I'll provide more detail on wifi networking and the BT Home Hub in a separate post). In such a situation it really would be best if possible to upgrade your WEP notebook or other computer to one that uses WPA - or else buy a compatible wifi USB adapter or wireless card for it that supports WPA.

So to sum up on the security / encryption front: the router and all computers you plan to network must use the same encryption standard (ideally WPA); and furthermore the "key" (a password or passphrase, i.e. series of letters and numbers) which you use for each computer when trying to connect to the router must match the key that has been set up for the router (BT Home Hub: Advanced, Configuration, Wireless, Security, the password is the string of characters in the Wireless Key box; click Apply if you change it, again make sure you have a note of the new key).

The above is just the basic minimum security measures you ought to take. There are others you should consider, but I won't cover them in detail here - e.g. turn off broadcasting of your router's SSID name (so only people who know the name can connect - you'll then need to tweak your connection settings on each computer if you do that to ensure it connects even when the network isn't broadcasting); change the default administrator password on the hub, and the default WPA password / key; and use MAC address filtering to limit access to your router only to particular specified hardware devices, each of which has a unique hardware address known as a MAC address - not the same as IP address (access MAC address filtering on BT Home Hub). Also generally see BT Home Hub suggestions and their general security help.

Most routers will have a built-in hardware firewall for added security, which is a good thing - this is to help protect the computers on your network from attacks over the Internet generally (whereas the WEP / WPA security is intended to protect unauthorised devices / people from using your wireless network to access the Net etc).

4. Connecting computers to router

Next, how do you get a computer to connect to the router?

A. Basic principles

These general steps apply to all computers, not just Windows ones (I'll cover the specifics of how to do them in Windows XP and Vista in B. below):
  1. Make sure the computer's wi-fi is set up, turned on and working - see 2.1 and 2.3 above.
  2. Launch what I think of as the "wifi network detector", which scans the airwaves for wireless networks that you can try to connect to, and then shows you a list of names (i.e. SSIDs) of the available networks.
  3. Select the network you want from the list (it should be yours, of course! unless of course you're at a public hotspot etc), usually by clicking on its name e.g. BTHomeHub-1A00.
  4. Try to connect, usually by rightclicking on the name or clicking the name and choosing whatever option there is to "Connect" or doubleclicking the name.
    • If you've set your router to broadcast only on channel X, make sure that that connection is set to detect all channels or channel X too; it won't detect your network if it's only looking on, or "tuned to", channel Y.
  5. It'll ask for the network key, security key or passphrase (unless it's an open unsecured network which doesn't need one). Enter exactly the same key as you set up for the router, matching upper or lower case etc.
  6. Before you connect, if there are any options to automatically try to connect to this network as the preferred one on startup, you might want to tick those first (though you should be able to set that up manually later) e.g. on a computer you always use only at home.
  7. Hit Connect.
  8. Give it a while to do its thang, then test it by trying to visit a page on your browser (I usually try http://news.bbc.co.uk/). (Your browser Connections or Network settings by the way should normally be set up, in its Options or Preferences, to connect to the internet direct (Never dial a connection) and not through any proxy servers etc - unless of course you know what you're doing.)
Now for some specifics. The Windows networking wizard to set up a home or small office network will walk you through the key steps - I'd run it on your main computer first, then the secondary ones. (You can find the wizard via Network Connections, accessed through your Start Menu or Control Panel, or in My Network Places - the Wireless Network Setup Wizard is obviously more appropriate).

But, I'm still going to go through some of the manual steps because knowing them will help with troubleshooting if (or rather when!) you get issues with connecting in future.

B. Name each computer

You should give each computer a different name so you'll recognise it on the network, and add it to a "workgroup":
  1. Go to the Properties for your computer.
    • XP. On the desktop, rightclick My Computer, Properties, Computer Name tab, click Change.
    • Vista. Start menu, rightclick on Computer, choose Properties, then Advanced System Settings. Click the Computer Name tab and Change
  2. In "Computer description" give the computer a name e.g. "Desktop", "Laptop 1", or probably something more imaginative than that!
  3. In "Workgroup", enter the name of its workgroup e.g. MySpiffyWorkgroup - if you've already done this for another computer in your network, make sure it's the same name exactly, upper and lower case etc, just in case (you can use any name you like for the workgroup, make one up, just as long as it's the same name for all the computers you want to network). Don't skip this step if you want your network to work. You " join" the computer to a workgroup just by inserting the name of the workgroup here.
  4. Then OK.

C. Connecting wirelessly

  1. You should already have installed and plugged in your wireless adapter hardware (including all drivers from the installation CD), if it wasn't built in to the PC. Also, make sure it's turned on /enabled, see 2.1 and 2.3 above.
  2. To connect, open Wireless Connections from the computer's Network Connections page:
    • XP. Start menu, Connect to (or Start menu, Network Connections), then click or doubleclick Wireless Network Connection. Or you can get to it via the Control Panel, Network Connections then doubleclick Wireless Network Connection.
    • Vista. Network (from Start menu or desktop), then Network and Sharing Center; from the Tasks on the left click "Connect to a network". Or just Start menu and Connect to, etc.
  3. A list of of available wireless networks will come up; to connect, click or rightclick on the name of your network and choose Connect (or doubleclick the name of your network) - I've scrubbed out the SSIDs in the screenshot below, and in other screenshots in this post:


  4. Type in the key (passphrase) for your network, as used by your router (you may have to do this twice to confirm it); tick any options to automatically connect to the network in future, if that option is available and that's what you want.
  5. Thereafter, the easiest way to connect is to use the networking icon in the system tray / notification area, at the bottom right of your taskbar. It looks like a monitor with radio waves: - with a happy buzzy beam when it's connected (or in Vista ) and a sad red X when disconnected: . Just doubleclick the icon (or rightclick it and choose "View Available Wireless Networks", depending) and pick the network to connect to. These icons are very useful to check the status of your connection, connect, disconnect, view available networks, change connection properties etc.
    • Vista annoyance. Irritatingly, sometimes in Vista the networking icon disappears from the system tray and is greyed out from the notification area section of the Taskbar Properties. Here's how to get it back. It'll probably vanish again so get used to doing this regularly. If it's gone, you can connect using step 2 above or the quick launch bar icon if you've added it (see below).
  6. You can hover over the icon to see the status of your connection: connection strength, speed etc (there's more info in XP than Vista; to get the detailed info in Vista you have to click on the icon, then Network and Sharing Center), for details on that see 5.A below.

D. How to disconnect the wifi (and reconnect)

There are different ways, depending. Try rightclicking or clicking on the networking icon in system tray and choosing Disconnect.

Here are the rightclick options in Vista:

Or in XP rightclick the icon and choose View Available Wireless Networks, then in the list either doubleclick on the name of the network or click on the name of the network and click Disconnect (and say Yes to disconnect if necessary). (If you rightclick on the networking icon and choose Disable, that disables wi-fi completely on that computer until you re-enable it - not just for this particular network but all wireless networks).

Provided wi fi is enabled, thereafter it'll be easy to re-connect by clicking, doubleclicking or rightclicking the networking icon:



If you find that other nearby networks have the same name as yours (e.g. Be seem to give all their routers the same SSID of "Bebox" without any unique ID after the name, unlike BT), you can still find your own network because it's likely to be the one with the strongest signal, i.e. the most green bars in the list of network names.

5. Tips and troubleshooting problems

A. Connection status and properties

The first step for troubleshooting is to be able to check what's going on. As I mentioned in 4.C.5 above, the networking icons in your system tray / notification area are very handy to let you connect or disconnect quickly, check and change settings etc.

XP. Hover over the icon to see speed and connection info:

Or rightclick the icon:

- and choose Status to see general info on the connection (you could also doubleclick the icon to get to Status):

- and the Support tab shows the IP address of that connection, subnet mask and default gateway etc (which you may need for 5.C below):

  • "IP address" is just a unique numerical identifier assigned to a device (e.g. computer) to distinguish it from other devices on a network - whether a home network or indeed the Internet. On your home network, normally when a computer connects to the router the router will automatically give it an IP address for that session i.e. a dynamic IP address: when another computer connects, it gets assigned a different IP address, and so on (so the same computer could be given a different IP address the next time it connects).
You can also click the Properties button from the Status tab. Note the Wireless Networks tab of Properties:

From this Wireless Networks tab you can click on the name of a connection (in the Preferred networks section), then click Properties again (the button below the networks list), to get to the specific properties of that connection - notably the "Association" tab (which I'll come to below) and "Connection" tab. The "Connection" tab is where you can tick to get that particular connection (i.e. to your router) to be made automatically, if you want that computer to connect to your home network where possible whenever you turn it on:


Vista. Rightclick the icon, Network and Sharing Center (or get to the Center from the Start menu, Network):

- then click "View status" to get the status:

- and from that tab click Details to get the IP address, subnet mask etc:

- or the Wireless Properties button (not Properties) to get connection and security info (the Connection tab is where you can set that computer to connect automatically to your home network, if you didn't tick that option previously):

- the Security tab shows the type of security and encryption in use, and as mentioned it has to be compatible with what the router uses. You can also update your security key passphrase here if you changed it in your router:

Alternatively, call up the list of available networks (SSID list), e.g. by leftclicking on the network icon and choosing "Connect or disconnect":


Then you can hover over the network name in the SSID list to get speed etc. info:

- and you can rightclick the network name and choose Status to get to the same status tab:


(note that, confusingly, if you choose Properties from here, it brings up the Connection and Security tabs i.e. the Wireless Network Properties mentioned above).

B. Add the network connection icon to your quick launch bar for quick access

In Network Connections:

- rightclick on the icon for Wireless Network Connection, choose Create Shortcut, then drag the shortcut to your Quicklaunch bar in order to access the connection (connect/disconnect), its status and properties quickly in future, just by clicking or rightclicking on it.

It also works for a wired network connection (where a network cable has been used), see the first icon, the upside down T, in the screenshot above. The wireless network icon is the 3rd one along, wouldja believe.

This is very useful for Vista if your computer suffers from the disappearing networking icon syndrome mentioned above.

C. The firewall trap

One gotcha to watch. If one or more of your to-be-networked computers has a software firewall like the free ZoneAlarm, the firewall may also block other computers on the network. That's another reason why home networking may not seem to work sometimes and you can't see the other computers on the network.

The solution - configure the firewall to allow your home network / home computers through i.e. add them to your trusted zone, in ZoneAlarm parlance:
  • Open or restore ZoneAlarm Control Centre.
  • On the left click Firewall.
  • Bottom right click Add, IP Range, fill in the lowest and highest IP address that the computers on your network use, add a description for your home network (screenshot of example below), then OK.
    • The IP addresses available for assignment on a private home network are within a set range, usually from 192.168.0.0 to 192.168.255.255, which is why entering IPs encompassing that range or the main part of that range should work in ZoneAlarm. The router also has an IP address of its own - usually 192.168.1.254, which you'll recognise from earlier.
    • Tip: for the first address, use 192.168.1.64; for the second address you could try what I show below or if that doesn't work try upping it, e.g. to 192.168.1.237 or even 192.168.255.255



    • Static IPs. If entering an IP range doesn't work and your computers still can't see each other on the network, then try giving each computer a fixed, static IP address e.g. 192.168.1.65 for the first PC, 192.168.1.66 for the next one, etc; they must be different for each computer. Next, in ZoneAlarm, instead of adding an IP Range add an IP Address for the individual computer concerned, and rinse and repeat for each of the other IP addresses you give the other computers on your network.

      - How to assign a static IP address to a computer: on XP; in Vista - but ignore the bits about the DNS server, and the subnet mask will probably be 255.255.255.0 and default gateway 192.168.1.254 - just check what the subnet mask etc are in your existing connection before you try setting a static IP address, and then use the same IP addresses and subnet mask etc when setting a static IP. You can also check the IP address via the properties, see A above.
      - IP address, subnet mask, default gateway: tip. To check what IP address is used by a particular connection, what is the subnet mask or default gateway, see 5.A above (if you don't want to use the ipconfig method described in the previous links). You don't actually need to know what a subnet mask is, just make sure when you assign a static IP address that the subnet mask figure (e.g. 255.255.255.0) matches what it was in the existing connection, and similarly for default gateway.
      - Note: if you assign a static IP to a computer, and then want to use it outside your home network e.g. on a public wifi network, you may have to change it back to use a dynamic IP address or it may not work; then change it back to the original static IP when you get home.

D. Trouble reconnecting? Try tweaking the network connection properties

Windows XP SP2 upwards is supposed to make network configuration pretty much automatic. However I've had issues with being able to connect once, but not again, or not at all, etc. There's a particular problem after you put the computer to sleep (standby, hibernate) - when it resumes or wakes up again, it doesn't always automatically reconnect to your home wifi network and it can be hard to get it to get it to connect again even when you try to connect manually. Similarly if you've taken a laptop out of the house and used it on another wi fi network; when you bring it home it doesn't always re connect properly. And if you manually disconnect a computer from your wi-fi network at any time, then later try to get it to connect again, it may stubbornly refuse to.

In those situations, what's worked for me (and might work for you, but I can't guarantee it) was to tweak the detailed settings for the security. To change the security settings for your connection properties - for XP go to the Association tab for the problem connection (see 5.A above on how to get there):


- for Vista, go to the Security tab, again see 5.A on how to get to that tab.

In both cases, I've found that if I change the security (Network Authentication) from WPA2-PSK or WPA2-Personal to just WPA-PSK or WPA-Personal, and the Data encryption from AES to TKIP, and then OK it, then try to reconnect on that connection again, it will connect (even though after connecting it then may then flip itself to AES and WPA2-PSK or WPA2-Personal!). I haven't learned enough to figure out why this happens, I just know that it works for me, so maybe it'll work for you if you have problems. (The network key must of course stay the same, whatever you set for your router.)

No connected networking icon? If the computer is disconnected and the problem is that you can't connect, then you may have to get to the properties for that computer's connection to the router another way - try going in via the Network Connections (Control Panel or Start menu) instead.

In XP rightclick the Wireless Network Connection icon in the computer's Network Connections, then Properties.

In Vista, try the Manage wireless networks task link in the Network and Sharing Center, which brings up a list of your wireless connections, even those which are not currently connected. Doubleclick on the icon for a connection to see its Security tab and change the security settings there.

If you can call up a list of available networks e.g. via the Start menu (Connect to or Network), or rightclicking the networking icon to View Available Wireless Networks, or rightclicking the Wireless Network Connection in Network Connections, then the "Changed advanced settings" task to the left of the SSID list (see the last pic in A. above) should help you get to the Wireless Networks tab in XP. Just rightclicking on the network name in the list and choosing Properties should do it in Vista.

Just experiment as the setup may vary with your flavour of Windows. The point is to find the detailed security settings and try the changes I suggested above.

Other things to try if that doesn't work:
  • Turn wireless off (by whatever method your computer uses - hardware switch or Fn key combo, rightclick the networking icon to Disable etc); then turn it on or enable it again, wait a bit for it to be enabled fully, then try connecting again.

  • Rightclick the networking icon, then Repair. Reconnect; use any Diagnose options available from the networking pages or icons.

6. Sharing files, folders, CD-ROM drives, printers on your network

Now your computers are networked, what next? You should be able to access the Net via your router from all networked computers, obviously.

What else? Well the principles are essentially the same. Again I'll mainly use a Windows XP Pro computer for the examples.

First, how do you "see" one computer on the network while you're on another computer? (obviously you can only do this if both computers are switched on and connected to the router at the same time.)

Answer: you can see the network via the Network (Vista) or My Network Places (XP) icon which you'll find on the desktop or in the file manager e.g. My Computer or Windows Explorer on the left (on an XP computer drill down through My Network Places, Entire Network, Microsoft Windows Network, then click on the name of your workgroup) - from which you can click on the name of the computer you want to access.

A. Workgroup

With Windows computers you can only "see" a computer from another computer if they're both in the same "workgroup". Being on the same network isn't enough. That's why you had to ensure that all Windows computers in your home network are in the same workgroup, in 4.B above.

This can be a bit of a pain for home users, and is the reason why some people have trouble setting up a full home network: they didn't add some computers to the right workgroup (or indeed to any workgroup).

If you've run through the network setup wizard you'll have already named your computer and workgroup and enabled file and printer sharing etc.

B. Sharing folders and files

Now, being able to see a computer on the network is not enough for you to be able to access files on that computer from another computer on the same network.

To do that, a further step is necessary - you need to "share" the relevant folders on the computer first, for security reasons.

If you ran the Networking Setup wizard, Windows will have set up a shared folder on the computer called "Shared Documents" (not a sub-folder within "My Documents" but a new folder parallel to it, because it's not "Your" Documents is it, it's shared!). You can save or move or copy into this folder any documents that you want to share with other computers on your network.

If however you want to share individual folders within My Documents:
  • In Windows Explorer, rightclick on the name of the folder you want to share.
  • Choose Sharing and Security.
  • In the Sharing tab, tick "Share this folder/file on the network" and, if you wish, tick "Allow network users to change my files" (otherwise they'll only be able to read them and save a duplicate etc.), then OK.
Shared folders look different in My Computer / Windows Explorer - the icons have what I think of as a little flame at the bottom (see the Blog folder icon below):

Note: you can't share a document unless you share the folder that contains it; sharing a folder will share all documents and sub-folders within that folder. And obviously, a shared folder on a particular computer will only be visible to other computers on the network if the computer holding that folder is turned on.

Tip: even if you don't want to use Shared Documents you can still create a special folder within My Documents for the documents you want to share on the network, called e.g. "Shared", and share just that folder, moving the desired documents into that folder. That's obviously still going to be more secure than sharing all the documents, photos / pictures or other files in the "My Documents" folder of the computer or user.

C. Sharing printers

You can share i.e. network printers in the same way.

In XP open up the Printers folder of the computer that's directly connected to the printer (Start menu, Printers and Faxes), rightclick on the printer you want to share, choose Sharing, select Share this Printer (and give it a "Share name" to identify it on the network, consider clicking Additional Drivers to add more drivers for different flavours of Windows computers if you have them), then OK.

An extra step is needed - on each other computer on your network which is to print to the networked printer, you have to go to its Printers folder, choose Add Printer, and then add the printer you shared previously, making sure you choose "A network printer", and browse to the correct printer. And it'll only work if the right printer drivers are installed for all the types of computer operating systems that you want to use.

If the shared printer is connected only to computer A, and you want to print from computer B to that networked printer, obviously you can only do that if computer A is switched on and connected to the network. To be able to use a networked printer while your other home computers are switched off, you can buy a print server (for as little as under £30 even) which you connect to both your router and your printer. Then, as long as your router is switched on (which it normally will be always), you can print to that printer even if other computers are switched off. Again, make sure the printer server will support all the computers you want to use with it.

D. Sharing CD-ROM or DVD drives, external hard drives etc

Same thing with sharing optical drives and the like.

Rightclick the name of the drive in Windows Explorer, Sharing and Security, then carry on exactly as with folders.

Very useful if your notebook computer or UMPC doesn't have an optical drive built in - you can still access CDs and DVDs from the notebook, and run the software across the network. On the notebook, just find the computer on the network with the shared DVD or CD drive, and as long as it's been shared, you'll see the drive on the network and you can pop a disc into the drive and access it from the notebook. (Doesn't work to play music CDs though, haven't investigated tweaks for that.)

Similarly, if you have an external hard drive attached to computer A you can share that drive (and folders within it) and then access that drive from another computer on the network, as long as computer A is switched on at the time.

If you want to have a shared dedicated hard drive accessible by all computers on your network even if not all computers are switched on at the time, you can get network attached storage (NAS). There are 2 main ways to achieve this:
  • buy a large hard drive that acts as a NAS server, e.g. the Western Digital MyBook World Edition (to which you can add another external USB hard drive, and which even lets you access files on that drive over the Net), or
  • get a NAS device which lets you attach your existing USB hard drives to the network direct, like the Linksys NSLU2 (which has 2 USB ports for external hard disks and also lets you network USB flash drives).
You'd obviously need to have a free Ethernet port on your router to be able to connect the NAS server or device.