Orchestrators / Life Sciences / AI Adherence & Persistence
Calls patients across the therapy journey to resolve the drivers of drop-off — tolerability, cost, complexity, aversion — and win back discontinued patients.
Accompanies patients through the whole therapy journey: onboarding calls through the first difficult weeks (side-effect expectations, routine building, injection support)
Persistence revenue: 30-40% of specialty starts typically discontinue in the first 1-2 months – every point of persistence recovered is patients x months x therapy value.
High-touch for the longtail: The support model once reserved for flagship programs extends to every patient on every brand. Increased adherence and refill access compound into both outcomes and net sales.
Patients don’t stop therapy in general; they stop for one reason at a time. Nausea in week two. A copay that doubled in January. A regimen that doesn’t survive a night shift. A fear nobody asked about. Traditional patient support reaches a fraction of starts, mostly the ones who call in. This product calls everyone, at the moments drop-off actually happens, and treats each reason as a solvable problem – an expectation reset, a copay card, a simpler routine, a doctor conversation it books itself. When someone has already stopped, it wins them back with the barrier fixed rather than a refill reminder. Because it remembers every prior call, the relationship deepens instead of restarting, and persistence stops being a leaky funnel nobody owns.
