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Error "Operation not permitted" (-1) trying to use this device
Hi,

I'm using a Roccat keyboard and an Evoluent mouse with my Steam Link. The keyboard is working fine with VirtualHere, but I can't get the mouse to work... every time I start streaming I get this error message:

Error "Operation not permitted" (-1) trying to use this device

I tried a simple Logitech mouse, this one is working fine as well... what could be the problem with the Evoluent mouse? It's a VerticalMouse 4.

Just in case anyone is wondering: yes, I enabled "Share Device" for the mouse.

Regards,
Christian
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Showing 1-6 of 6 comments
virtualhere  [developer]
Aug 17, 2016 @ 6:43pm 
Ok try this, right click on the mouse in the virtualhere client (using a normal mouse :) and then select "Custom Event Handler..." then enter exactly this line below:

onReset.$VENDOR_ID$.$PRODUCT_ID$=

then press OK. that will disable the USB RESET operation which generally helps devices like this that probably need some special setup before the reset. If the reset is disabled the device usually works ok. Once thats done its remembered for all future times
#1
DocFraggle
Aug 18, 2016 @ 2:38am 
Thanks a lot, I'll try this tonight and will get back to you!
#2
DocFraggle
Aug 18, 2016 @ 11:00am 
Worked like a charm, thanks a lot!!! :steamhappy:
#3
virtualhere  [developer]
Aug 18, 2016 @ 6:33pm 
In the virtualhere client, can you right click on the Evoluent mouse and select Properties and tell me the usb vendor id, and product id. I can try to get valve to add this fix in a later steam firmware
Last edited by virtualhere; Aug 18, 2016 @ 6:33pm
#4
DocFraggle
Aug 28, 2016 @ 6:18am 
Sorry for the delay:

Vendor: Kingsis Peripherals
Product: Evoluent VerticalMouse 4
Vendor ID: 0x1A7C
Product ID: 0x0191

Thanks a lot!
#5
virtualhere  [developer]
Aug 28, 2016 @ 5:36pm 
Thanks, passed on to valve now...
#6
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Showing 1-6 of 6 comments
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VirtualHere for Steam Link > General Discussions > Topic Details
Date Posted: Aug 17, 2016 @ 2:49pm
Posts: 6
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